Medical Alarms – TERMS & CONDITIONS
1. About Us
Medical Alarms Ltd provides a 4G SOS Personal Alarm with 24/7 emergency monitoring.
Registered Office: 27 Old Gloucester Street, London, WC1N 3AX
Email: info@medicalalarms.co.uk
Phone: 0203 5424 181
2. Your Plan
Your plan includes:
• 4G SOS Personal Alarm
• 24/7 emergency monitoring
• Access to our monitoring centre
• Customer support
The service helps you request assistance during an emergency but does not guarantee emergency service attendance or response times.
3. Monthly Payment
• Price: £29.95 per month
• Payment method: Direct Debit only.
• Payments are collected monthly in advance.
• You’ll receive advance notice if your payment amount changes.
Your Direct Debit is protected by the Direct Debit Guarantee.
4. Direct Debit
By signing up, you authorise Medical Alarms Ltd to collect your monthly payment.
You may cancel your Direct Debit with your bank at any time, but you must also notify Medical Alarms Ltd if you wish to cancel your monitoring plan.
If a payment fails, we’ll contact you to arrange payment before taking further action.
5. Your Responsibilities
You agree to:
• Keep the alarm charged.
• Test it monthly.
• Keep your emergency contact details up to date.
• Take reasonable care of the equipment.
• Inform us if your address changes.
6. Equipment
The alarm equipment remains the property of Medical Alarms Ltd unless we confirm otherwise.
The warranty covers manufacturing faults for 12 months.
The warranty does not cover:
• accidental damage,
• misuse,
• theft,
• unauthorised repairs,
• normal wear and tear.
7. Mobile Network
The alarm relies on UK mobile network coverage.
We cannot guarantee uninterrupted service where network coverage is poor or unavailable.
8. Emergency Monitoring
When you press the SOS button, our monitoring centre will respond according to its procedures.
We may contact:
• you,
• your emergency contacts,
• a nominated keyholder, or
• emergency services where appropriate.
9. Minimum Term
The plan has a 12-month minimum term.
After 12 months, it continues on a rolling monthly basis until cancelled.
10. Cancelling Your Plan
After the initial 12 months, you may cancel by giving 30 days’ notice.
You can cancel by:
• Email: info@medicalalarms.co.uk
• Phone: 0203 5424 181
Cancelling your Direct Debit alone does not cancel your agreement.
11. 14-Day Cooling-Off Period
If you buy online or over the phone, you may cancel within 14 days under your statutory cooling-off rights.
If you’ve requested the service to begin immediately, we may deduct a reasonable amount for services already provided where legally permitted.
12. Complaints
If you’re unhappy with our service, contact us:
Email: info@medicalalarms.co.uk
Telephone: 0203 5424 181
Registered Address: 27 Old Gloucester Street, London, United Kingdom, WC1N 3AX
13. Data Protection
We process your personal information in accordance with UK GDPR and the Data Protection Act 2018.
We only use your information to:
• provide the monitoring service,
• manage payments,
• contact your emergency contacts where necessary,
• comply with legal obligations.
14. Liability
Nothing in these Terms limits our liability where the law says it cannot be limited.
We are not responsible for delays or failures caused by events outside our reasonable control, including mobile network outages, power failures or emergency service delays.
15. Governing Law
These Terms are governed by the laws of England and Wales.
